The centre was comfortable with its new distancing measures. Collection was also very smooth and easy!

Excellent communication prior to appointment and customer service on the day.

As above. Also excellent response when my first choice car was not available, another good choice found very quickly.

Smooth

Given the present situation we are in with covid-19 I was impressed with the changes I saw at your service center and the time it took for the service to complete, very good.

Fine given the Virus

No issues. Helpful staff and a super shiny brand new car at the end. Even despite Covid times, the experience was very smooth. Thank you.

Great contact and clear explanation of costs

The service was outstanding, Linda looked after me and she kept me up to date constantly. She was very knowledgeable and answered any queries. She was very personable. They sourced and replaced the broken part within two days and washed my car!

First class service from Ammeer. It made all the difference.

Everyone went out of their way to accommodate me

Staff all friendly and willing to help.

Hands on service. Constant and helpful updates by Jess.

It was very difficult to get through to the service centre and there is no information on prices before me getting there and this is not a cheap service and didn't include cleaning. Nothing was offered to me to have my car collected and returned.

Warm welcome and prompt service

Very helpful and fast service from staff.

It all went seamlessly and Jesse was very helpful and friendly throughout and even after we took delivery.

The car has everything I wanted and drives better than I expected. The whole process was very professionally handled including the final handover to myself.

Jesse informed me that there might be a chance of an earlier delivery of a car and he delivered :)

Helpful and efficient.

There is nothing to complain about and nothing that I can think that could be improved!?

Jess explained anything and everything very clearly and was always quick to respond to our queries. Despite the different circumstances because of Covid when handing over the car the level of customer service she provided was excellent.

Professional, courteous

Good, quick, service, nice, professional people. What more could one want.

Great showroom & service

There were no complications this time. Very quick and easy to purchase my Car with the help of Jess.

Jesse was very good and approachable

Happy with the service overall, especially during this time.

Process was clearly explained by Jesse.

Excellent service despite the obstacles of covid.

Paul was great, the customer service from start to finish was amazing thank you

Squeezed me in at very short notice - willing to go the extra mile.

We had some issues before we purchased the car but the person who sold us the car made us feel very special and was the reason we decided to buy the car.

All was perfect except for the car delivery. I was not informed that we were in the congestion charge and therefore got a fine when I left the garage. Also the person in charge of delivery if the car didn't know how to operate the convertible roof.

Service, attitude and staff always super good.

Didn't feel that the range of cars and options were thoroughly presented from the outset without us having to prompt and ask multiple questions. The interest of the salesman increased only once we had decided to go ahead with the purchase

You did what was needed

Great customer service

Service is good and on time

Efficient, friendly kept me informed

Worked perfectly

Excellent service from the sales person at BMW Park Lane.

Very efficient, well organised

I always find the staff and the quality of the service I receive to be outstanding.

very courteous and helpfull ij these strange times

Easy quick efficient and freindly