Particularly during this difficult time, I received excellent service & support from Lauren Parker at Mini Park Lane, London.

Very smoothe handover with no hassles

As above, a very good approach from my sales executive, quick answers to my questions. Kept me up to date on developments on the order. Good handover of the car.

Polite, helpful staff who went above and beyond to make sure we had a stress free experience.

Matthew at Mini, who was my direct contact was very helpful and professional - I appreciated all the extra miles that he went to keep me in the loop and I especially enjoyed the personalised video messages

Everything was handles virtually and in a very efficient manner due to Covid.

excellent and friendly service

Due to current global situation I believe the service was pretty good/on time etc.

The guy who handled the handover at mini park lane was such a nice helpful guy - great ambassador for the brand

Matthew kept in contact . Sorted financing etc fir me and also sorted out and issue will the car after it was collected.

Really quick, great video, kept up to date the whole way through.

Lauren looked after us so well. Even picking up the car was seamless.

They allowed me to stay and did my cars warranty check within 90 minutes. I am grateful for this as I did not need to pay for taxis home and return fare. Thank you !

Nothing was missing

clear with what was being done and punctual

Service experience was good and I was kept up to date.

Straight forward to deal with

Paul is professional giving 1st class service

Didn't cost me anything! I was recommended a service pack last year, completely forgot until I went to pay!

Great services

Mini park lane as usual high standards and also quality work completed

Overall Lauren and other members of the MINI team helped us with anything we needed including swift changes.

Excellent customer service from Jesse

Service Centre was efficient and vehicle was ready in good time. on the day

Great quality services

All very professional and enjoyable

Fast and professional service. Josh kept me informed and I had the car back at the time that he had said it would be ready. Also, the car was rather dirty and I got it back clean! Fantastic!

I am very satisfied.

Fast and professional service

Our Sales executive Laura Russon at Mini Park Lane was extremely helpful, efficient and knowledgeable and made the purchase of our mini a pleasurable and enjoyable experience

Staff were polite and kept me informed of progress of service

They found the perfect car at the perfect price and nothing was too much trouble

Seamless integration

All good

Covered everyone required

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Good and quick and reliable service. Paul Palmer looked after me well.

Excellent Covid-secure service

Friendly service

Smooth process, hustle free.

No issues, kept me updated as to what was going on and very quick turnaround.

Once I got into the centre everything went smoothly.

Car completed on time. No waiting around to pick up car. Paul was very helpful and knowledgeable.

Truly outstanding service from Dominique Joseph who was our main point of contact. Dominique gave us a great service, answered all our questions without delay and made buying a new Mini in a national lockdown a pleasure.

Superb communication all the way through, great service and customer experience ... superb!

Easy to book, efficient, helpful

Prompt and professional

As above

Overall, they were very responsive.

Simply because my issue was resolved.